Spirit Airlines issued an apology after a 6-year-old traveler was accidentally sent to an airport four hours away from the child’s intended destination.
The child, who was traveling from Philadelphia, was meant to arrive at the Southwest Florida International Airport in Fort Myers on Thursday but had somehow made his way to Orlando. The airline assured that the boy was always being supervised by an airline team member and that it took action immediately to rectify the mishap.
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“We take the safety and responsibility of transporting all of our guests seriously and are conducting an internal investigation,” a statement from the airline read. “We apologize to the family for this experience.”
The airport also offered to compensate the boy’s grandmother, Maria Ramos, for the drive between Fort Myers and Orlando to pick up her grandson. However, Ramos said she would like the airline to explain how the situation happened to begin with, which she described as one of the scariest experiences she has gone through.
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“How did that happen?” Ramos asked. “Did they get him off the plane? The flight attendant — after mom handed him with paperwork — did she let him go by himself? He jumped in the wrong plane by himself?”
The Washington Examiner contacted Spirit Airlines and U.S. Transportation Secretary Pete Buttigieg for comment.
