Borrowers received an email between Nov. 22 and 23 with the wrong subject line that should have said applications were received — not approved. Corrections are expected to be sent soon.
“Communicating clearly and accurately with borrowers is a top priority of the department,” an Education Department spokesperson told WJBF.
The error was made by Accenture Federal Services, a federal contractor overseeing the Education Department’s email communications.
“We are in close touch with Accenture Federal Services as they take corrective action to ensure all borrowers and those affected have accurate information about debt relief,” the department spokesperson added.
The Education Department, along with Accenture, is reportedly reviewing quality control procedures.
President Joe Biden’s student loan forgiveness plan came to a halt last week when the Supreme Court announced it would not lift a hold on the program and scheduled oral arguments for February.
The plan was first blocked by the U.S. Court of Appeals for the 8th Circuit in October after six Republican-led states argued it threatened their tax revenues and circumvented congressional authority.